RSM Key Staff Profiles

Email: vivieng@rsmgroup.com.au

As a Senior Account Manager with RSM, Vivien continually exceeds client expectations. With a rich career history and broad skillset, Vivien is passionate, thorough, and always fully invested in her role. Scottish by birth, Melbournian by nature, Vivien travelled her way around the world before settling with her family in Victoria.

Email: michellef@rsmgroup.com.au

Renowned for thinking outside the box, Michelle specialises in commercial business in the retail, engineering and wholesale insurance space. Taking a proactive (rather than reactive) approach to business, it’s Michelle’s systematic line and transparent communication her clients’ praise her for. Managing her face paced role with enviable ease, Michelle unwinds by spending time with family, travelling and heading to the theatre.

Email: tomr@rsmgroup.com.au

Tomas understands there’s more to insurance than meets the eye - with business advice, building relationships and connecting people playing a big part in the role he loves. An active listener with an open mind, Tomas has been helping guide his clients at RSM since 2013 with everything from identifying risk to recommending cover to managing claims. Tomas is also a keen bass guitarist and seasoned traveller when time permits.

Email: stever@rsmgroup.com.au

As an Account Manager at RSM and an advocate and advisor within several associations, Steve offers a breadth of knowledge and experience to RSM. Transparent in his advice and empathic with clients Steve has a strong referral network and leaves no stone unturned when it comes to getting the best results for his clients. When time permits, Steve is a bit of a sport fanatic, getting involved in AFL, skiing and golf.

Email: joshw@rsmgroup.com.au

Providing support in a number of areas across RSM, Josh is a tough negotiator with a flexible and understanding approach ensuring RSM clients’ needs are always exceeded. With a Bachelor of Commerce under his belt, Josh offers a wide range of skills and advice his clients’ value. On weekends, Josh might be found walking his energetic Boxer, keeping fit at the gym, or catching up on a game of AFL.

Email: vivienned@rsmgroup.com.au

With a strong work ethic, Vivienne began her insurance career in 1993 gaining a wealth of knowledge and experience along the way. Pragmatic in her approach and solution orientated, Vivienne enjoys the diverse environment her role offers, priding herself on the accuracy of her work and always putting her clients’ needs first. A die hard Pies supporter, Vivienne is dedicated to her family and friends and loves everything Melbourne has to offer.

Email: darrenh@rsmgroup.com.au

Originating from the UK but enjoying the seasons in Melbourne more, Darren has an extensive insurance background, with vast experience in how the London insurance market operates. Darren’s approachable and warm nature goes hand-in-hand with the hard work that he puts forward in supporting RSM clients with their various needs.

Outside of work, Darren enjoys keeping fit, following the cricket and the Liverpool Football Club, and although not a golf pro can claim he once hit a hole in one.

Email: zenkaf@rsmgroup.com.au

Zenka is truly an icon - not only at RSM but in the insurance industry at large, having called it her career for over four decades. With firm ideas and steely determination, Zenka assists across a number of areas at RSM including quotes and administration. The oracle of literature, Zenka is an avid reader, an animal lover and keen green thumb.

Email: justinl@rsmgroup.com.au

As our resident claim expert, Justin knows what it takes to alleviate client stress whilst maximising outcomes. Priding himself on the strong relationships he’s built with both clients and associates, Justin is a trusted and respected Claims Manager with an innovative edge. Outside of the world of insurance, Justin donates his time and energy to training dogs and is also a keen traveller.

Email: jillt@rsmgroup.com.au

Email: brentonm@rsmgroup.com.au

With over two decades of insurance experience, Brenton’s career has gained him invaluable experience across engineering, building, transport, and commercial before specialising in the construction with RSM. Brenton is method orientated, practical, and thorough, and loves the diverse backgrounds and expertise RSM fosters. When he’s not advising his clients on insurance, Brenton gets involved with rugby and motor sports and is a passionate advocate of the vibrant city of Melbourne.

Email: jimmye@rsmgroup.com.au

Email: nadiam@rsmgroup.com.au

Beginning her career in insurance in 2004, Nadia now supports the RSM Build team in all facets of business whilst continuing to build on her emerging profession. When communicating with clients, Nadia adopts a transparent approach and tackles even the most complex of matters with measured grace. Work aside, Nadia is passionate about animal care and spending times with friends and family.

Email: jadeb@rsmgroup.com.au

Director of RSM Transport Plus, Jade provides specialised end-to-end transport insurance for her clients. Versatile, ambitious, and systematic in her approach, Jade has an admirable depth of dexterity with a firm grasp of insurance legislation and trends. In her spare time, Jade makes good use of the seasons skiing in the summer and snowboarding in the winter.

Email: julianl@rsmgroup.com.au

Having started his insurance career in 2017, Julian joined the RSM Transport Plus team in early 2019. He provides his clients within the Transport and Logistics Industry with comprehensive support up to and including: policy renewal, risk management and claims processing.

Julian understands that every business within the transport industry is unique; this fuels his passion for finding the right cover for his clients, to ensure they can be confident as they operate. When he’s not in the office, Julian enjoys exploring Australia, watching the AFL and spending time with his family.

Email: rogerh@rsmgroup.com.au

With an insurance career spanning over three decades, Roger’s knowledge and reputation in the industry is truly unsurpassed. Taking care of operations in the Tasmania office takes a steady nature and business savvy mind, and Roger has that and more in spades. A footy tragic at heart, Roger spends his spare time watching AFL or coaching the local track & field athletics.

Email: nathanc@rsmgroup.com.au

With almost a decade with RSM, Nathan is passionate about the service he provides - leveraging off his community knowledge to help is clients achieve business success. Nathan believes the key to building strong relationships is truly understanding his clients’ circumstances, allowing him to appropriately identify and mitigate their insurance risk. Outside of the office, Nathan spends time with family, playing golf or travelling.

Email: julien@rsmgroup.com.au

There are few people who can match Julie’s exceptional insurance acumen, having been immersed in the industry for over four decades. A seasoned Tasmanian, Julie is a genuine advocate of her home state and coordinates everything from insurance quotes to renewals. Straightforward in her approach with a keen eye for detail, Julie is an exceptional contributor to RSM and active member of her community having been heavily involved in local netball for many years.

Email: samr@rsmgroup.com.au

Assisting across a wide range of general insurance, including motor vehicle, home and contents and more, Samael brings a refreshing dose of determination, creative thinking and enthusiasm to RSM. With a thirst for knowledge and admirable work ethic, Samael is paving the way for the next generation in insurance advice. An avid music fan, Samael loves exploring Australia’s rich music scene or catching a game or two of local AFL.