Complaints

Our Commitment To Customer Satisfaction

RSM Group Pty Ltd considers that the quality of our products and services ensure customer satisfaction. However, complaints may arise for one reason or another and it is important that you are aware of our commitment to resolving complaints and ensuring customer satisfaction.

We have a complaints handling process in place that ensures we handle your complaint fairly and efficiently with the aim of obtaining an early resolution.

What you should do if you have a complaint?

Please contact us and tell us about your complaint. You may do so by telephone, letter or email (insurance@rsmgroup.com.au). We will acknowledge your complaint promptly, and if we cannot resolve the matter to your satisfaction, you may wish to refer the matter to the IBD.

Who is IBD?

Insurance Brokers Dispute Limited (IBD) is an external dispute resolution provider to which RSM Group is a member. IBD is a free consumer service for resolution of complaints in relation to services provided by insurance brokers. You are free to contact IBD direct on 1800 064 169.

The IBD deals with covers relating to sickness and accident, life, travel, motor vehicles, home buildings and contents, consumer credit, personal and domestic property and small business.